Front Office Manager · Hiring

Roles and pay1 role

• Front Office ManagerNegotiable

Requirements

• Leadership skills
• Excellent English skills
• Sales / upselling skills
• Able to use PMS system (Opera / Smile)
• Able to work under pressure

Responsibilities

• Manage the entire front office department to 5-star standards
• Control manpower, team, and service quality
• Support room revenue (RevPAR, ADR, Occupancy)
• Plan budget and establish front office SOPs
• Control rooms and reservations
• Manage guest experience
• Cross-departmental coordination (Housekeeping / Engineering / Sales / Finance)
• Manage staff
• Daily reporting

Location