Coordination and Customer Assistance · LOCA EV is hiring

Roles and pay1 role

• Coordination and Customer AssistanceNegotiable

Requirements

• Currently studying or full-time employee with basic computer, IT, or electrical technical knowledge.
• Has a service mind and can solve ad-hoc problems well.
• Detail-oriented, thorough, and responsible.
• Able to communicate in basic English.

Responsibilities

• Monitor the Online/Offline status of LOCA EV charging stations to ensure they are ready for use.
• Provide guidance and basic troubleshooting to customers via various communication channels (phone, online) such as: charging not starting, stuck charging gun, top-up system errors, etc.
• Coordinate with the team, technicians, or on-site supervisors when preliminary issues cannot be resolved.
• Record charging station troubleshooting data in the system.

Location